Privacy Policy
Kensington Carpet Cleaning Privacy Policy
This Privacy Policy explains how Kensington Carpet Cleaning collects, uses, stores and protects personal information about its customers. It applies to all Kensington Carpet Cleaning customers in our service area, including prospective, current and past customers who contact us, request a quote, make a booking or use our carpet cleaning and related services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Who We Are
Kensington Carpet Cleaning is a carpet and upholstery cleaning service provider operating in the local area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect from customers and prospective customers.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details such as full name, postal address, property access details where required for the service, and any other contact details you choose to provide.
Booking and service information such as preferred appointment times, details of the property areas to be cleaned, notes on special requirements, and records of the services you have received.
Billing and payment information such as billing address, payment status and records of invoices and receipts. Card details are not stored by us where we use third-party payment processors; only transactional references and confirmation details are retained.
Communication records such as enquiries, quote requests, emails, and notes of telephone calls relating to your bookings, feedback, or complaints.
Technical and usage information such as information collected through our website or digital booking tools, including basic analytics data about how you access and use our services, where applicable.
How We Collect Your Data
We collect personal data in several ways, including when you contact us directly to request a quote or make a booking, communicate with us by phone, in writing or online, use our website forms or online booking systems, or provide information to our staff during a visit to your property.
We may also receive limited personal data from third parties who help us provide our services, such as payment processors or booking platforms, where you have chosen to use them.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. The main lawful bases we rely on are:
Contract: We use your personal data to provide our services, manage your booking, take payment, and fulfil our contractual obligations to you.
Legal obligation: We may process personal data where necessary to comply with legal and regulatory requirements, such as accounting, tax and health and safety obligations.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This can include managing and improving our services, responding to enquiries, maintaining records of interactions, and preventing fraud or misuse.
Consent: In certain situations, we may rely on your consent to process personal data, for example for specific types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes, to the extent permitted by law:
To respond to your enquiries, provide quotes and discuss your service requirements.
To manage bookings, schedule appointments, provide carpet cleaning and related services, and keep you informed about your appointments.
To process payments, issue invoices, confirm transactions and maintain appropriate financial records.
To handle customer service communications, including feedback, complaints, and aftercare.
To manage our business operations, including bookkeeping, internal administration and service planning.
To improve our services, understand customer needs and maintain quality and training standards.
To send you service-related messages such as appointment confirmations or material changes to this Privacy Policy or our terms.
To send marketing communications where you have given your consent or where we are otherwise permitted by law, and to give you the opportunity to opt out at any time.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Customer records and booking information are typically retained for a reasonable period after our last interaction with you, to enable us to respond to queries about past services and to maintain our business records.
Financial records such as invoices and payment details are retained for the period required by tax and accounting laws.
Where personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.
Data Processors and Third Parties
We may share personal data with carefully chosen third-party service providers who act as data processors on our behalf. These processors help us to deliver our services and operate our business, for example by providing payment processing, booking and scheduling tools, accounting systems, or information technology support.
These processors are only permitted to use your personal data in accordance with our instructions and for the purposes we specify. They are required to implement appropriate technical and organisational measures to protect your data and to comply with applicable data protection laws.
We may also share personal data with professional advisers, such as accountants or legal advisers, where necessary for the services they provide to us, and with public authorities or law enforcement agencies when we are required to do so by law.
We do not sell your personal data to third parties.
International Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that your personal data is protected with appropriate safeguards. This may include using standard contractual clauses approved by relevant authorities or other lawful transfer mechanisms, as required by data protection law.
Data Security
We take reasonable technical and organisational measures to protect the personal data we hold from unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to staff and processors who need it for their work, using appropriate security tools and practices, and reviewing our procedures and safeguards on a regular basis.
Your Data Protection Rights
As a customer of Kensington Carpet Cleaning in our service area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These rights include:
Right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data.
Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: You may request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of data that you contest.
Right to object: You have the right to object to processing based on our legitimate interests, and to object at any time to the use of your personal data for direct marketing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller, where technically feasible.
Where we rely on your consent as the lawful basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
How to Exercise Your Rights
You can contact us using the contact methods you normally use for bookings or enquiries to exercise your data protection rights. When you make a request, we may need to verify your identity to ensure we are dealing with the correct person. We aim to respond to all valid requests within the time limits set by data protection law.
If you are not satisfied with how we handle your personal data or respond to your requests, you also have the right to lodge a complaint with the relevant data protection supervisory authority. Further information about how to do this is available from the authority responsible for data protection in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any substantial changes will be communicated through our usual customer communication channels or made available with an updated version date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
